Returns & Refunds

Please read this policy carefully before requesting a return. By completing a purchase, you agree to the terms described below.

Returns

Return window

You can request a return within 30 days of receiving your order. If more than 30 days have passed since delivery, we are unfortunately unable to offer a refund or exchange.

Return conditions

Returned items must be:

• unused,
• in their original packaging,
• in the same condition as when you received them.

For products where hygiene matters, the item must be thoroughly cleaned before the return process is started.

Damage caused by use

We are not responsible for damage caused by:

• improper use,
• negligence,
• incorrect handling.

Under this policy, only manufacturing defects are recognized.

Exceptions

For health and safety reasons, the following cannot be returned:

• opened supplements, treats and other consumable products,
• opened grooming and hygiene products,
• products that spoil or expire quickly.

Return shipping costs

Return shipping costs are paid by the customer unless stated otherwise. If your item arrives damaged, defective or incorrect, we cover the return shipping costs. Please contact us within 7 days of delivery and include photos.

How to start a return

To request a return, email us at:

info@ilpelosetto.com

Please include:

• your order number,
• the reason for the return,
• a photo of the product (in case of damage),
• your contact details.

We will tell you where to send the item.

Refunds

Once we receive and inspect the returned item, we will email you to let you know whether your refund request has been approved or declined. If approved, the refund is processed within 30 days and credited to your original payment method.

Contact

Email: info@ilpelosetto.com